jkergosi wrote:...When contacting UPS, they said they wanted to see the "complete XML request and response files associated with the rates...
Find a service you offer and look at TotalCharges, to see if it matches what the customer sees - e.g.
<RatedShipment>
<Service>
<Code>02</Code>
</Service>
...
<TotalCharges>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>23.46</MonetaryValue>
</TotalCharges>
These are the Service Codes
{"UPS Next Day Air", "01"},
{"UPS 2nd Day Air", "02"},
{"UPS Ground", "03"},
{"UPS Worldwide Express", "07"},
{"UPS Worldwide Expedited", "08"},
{"UPS Standard", "11"},
{"UPS 3 Day Select", "12"},
{"UPS Next Day Air Saver", "13"},
{"UPS Next Day Air Early A.M.", "14"},
{"UPS Worldwide Express Plus", "54"},
{"UPS 2nd Day Air A.M.", "59"},
{"UPS Saver", "65"},
{"UPS Today Standard", "82"}, //82-86, for Polish Domestic Shipments
{"UPS Today Dedicated Courier", "83"},
{"UPS Today Express", "85"},
{"UPS Today Express Saver", "86"},
{"Saturday Delivery", "sa"},
If it does not match, then you may have some discount or similar being applied. If it matches, and you still think it is not what is expected, then send the XML to UPS support