Hi everyone,
This is my first time posting so I'm sorry if this has already been discussed, I couldn't find anything when I did a search of the forum.
I have a customer who accidentally entered the wrong email address when he registered his account. He didn't realise it was incorrect so he was unable to log in. When I tried to correct the email address on his account it wouldn't accept it because it turned out he had two accounts.
He asked me to delete both of the accounts so that he could start again.
After I deleted the accounts the customer still couldn't create an account because the shop said that his email address was still registered.
I also deleted the order that he had placed a couple of years ago but that still hasn't helped.
When I try to create a new account for him it says the email is already registered, but when I try to send him a link to reset a forgotten password it says that no email is found.
Can anyone help with this?
Thanks,
Elyse