nopCommerce 4.20 — We're sorry, an internal error occurred.

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4 年 前
Hi.
We have installed nopCommerce 4.20.
The site was working fine, everything was okay. We did not make any changes. Today when we opened the site it gave the following Error:

We're sorry, an internal error occurred.
Our supporting staff has been notified of this error and will address the issue shortly...

Then we added to web.config following code:

<customErrors defaultRedirect="errorpage.htm" mode="Off">

And we got Error:

Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Log files from IIS says following:

2020-01-11 22:13:34 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 15
2020-01-11 22:13:44 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 16
2020-01-11 22:13:54 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0
2020-01-11 22:14:04 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0
2020-01-11 22:14:12 000.000.000.000 GET /category-uno - 80 - 54.36.150.186 Mozilla/5.0+(compatible;+AhrefsBot/6.1;++http://ahrefs.com/robot/) - 500 0 0 6546
2020-01-11 22:14:14 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0
2020-01-11 22:14:25 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 901
2020-01-11 22:14:30 000.000.000.000 GET /images/thumbs/0000127_product1452147_550.jpeg - 80 - 66.249.64.15 Googlebot-Image/1.0 - 304 0 0 134
2020-01-11 22:14:35 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0
2020-01-11 22:14:45 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0
2020-01-11 22:14:56 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 978
2020-01-11 22:15:06 000.000.000.000 POST /scheduletask/runtask - 80 - 000.000.000.000 - - 204 0 0 0

We cannot log in to the Admin area because of this Errors. We cannot even understand the reason of this case. Site was working fine yesterday...
Also  links like oursite.com/logs or outsite.com/anything work but we cannot login!
Can anyone help us, please? How to fix this Error???

Thank you.
4 年 前
You'll probably get more information from the asp.net stdlog

Here's a thread explaining how to enable the stdlog

https://www.nopcommerce.com/boards/topic/49449/nop-40-http-error-5025-process-failure
4 年 前
Open Web.config. Set stdoutLogEnabled to true (L:14).



Then check error log in ~/Logs folder.

3 年 前
I am having the same issue when I uncheck "Ignore ACL rules (sitewide)". The reason of doing this, is to have different prices for type of users.
I am running this in a Linux server. I changed in the web.config file stdoutLogEnabled to true, but I get no logs in the directory ./logs/

What could be generating that error? how can I debug this?

Best regards,
J
3 年 前
Is there anything listed at yoursite.com/Admin/Log/List ?
3 年 前
Table 'mystore.aclRecord' doesn't exist

When is that table created? This store was just created and with dummy data to test it.
Do I need to do it manually? Where in the docs is it specified?
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.