Pickup at store giving errors for few customers

Good Day.,
We are using nopCommerce 4.10 for our eCommerce Website.
All works exceptionally. However facing one issue regarding pickup points
=> if the customer address is registered within the same area of the pick up point it works
=> if the customer registered address is away from the the pick point it is throwing error, "Sorry we cannot deliver to the selected address." (the message may be customized)

I am not sure if I am missing any setting to disable the shipping address for the pick up points.

Please advise me.

Thank you in advance.

Kind Regards
Srini.

What Pickup Point Provider are you using?  (What is the 'System name' - Pickup.PickupInStore?)

Are you using a third party One-page-checkout?

Hi Thank you for your reply.
I am not using third party one page check out and using built in
pick up point. (with system name Pickup.PickupInStore)

Kind REgards
Srini

The built in pick up point provider / Pickup.PickupInStore would not care about "... the same area of the pick up point".

4.10 is a bit 'old', so to I  don't remember,  but in 'recent' versions customers don't have to enter a shipping address when they select "Pickup" at the top of the Shipping Address page.  (But they must first unselect " Ship to the same address" on the  Billing Address page.)

(What shipping providers are you using?)