Hello, we are running om 3.70 and have 3 stores, for GBP, USD and Euros. The Fedex plugin is enabled and gives the 'shipping options could not be loaded' error message, apart from for Canada and it returns a result.
The currency details for the 3 stores are all set to GBP, as this is our base currency and then we exchange each day, do these need to be changed to USD and Euros.
Also, we are going to install the 'shipping by total' plugin as we have carriage paid clip levels for UK and EU.
Hi New York, I enabled the UK for FedEx shipment and tested and it didn't allow the option, let alone get to a point with an error message, so I think it is because we have different delivery methods and costs setup on NoP from the UK to UK and UK to EU, so the FedEx plugin we are linking to doesn't contain this info. We are only using FedEx to ship from the UK to the rest of the world.
I will de-install the plug in and re-install and if that still only recognises Canada I will connect with the FedEx team. Unless there is something obvious that I need to try? Thanks for your help.
HI New York, I hadn't limited it to stores, as I thought the default was for all 3. I have now checked this option and done a test for US and it still doesn't work. Because we are not re-directing based on IP address lookup it needs to be enabled on every store, but should not offer the option to UK or EU customers as we have defined these options in Shipping Methods.
Not allowing the option, under our FedEx service terms we are only shipping from UK to RoW, not UK or EU so it didn't return a result for UK-UK as the pricing does not exist in the plugin.
...should not offer the option to UK or EU customers as we have defined these options in Shipping Methods....
"Shipping Methods" and "Shipping Method Restrictions" only apply to the 'internal' Shipping Rate Calculation Methods (e.g. Fixed Rate, By Weight). 'External' calculation methods (carriers like FedEx, UPS, etc.) do not use them.
The Shipping Director plugin allows for conditionally offering carrier services. See this example.
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