I was wondering what I am missing. I have several methods of UPS shipping enabled (UPS ground, 2nd day air and saver. However, when testing it only offers 2nd day air in the cart. if I disable 2nd day air there are no methods available.
Can anyone help?
Or since I'm using shipping director must I configure each method in there?
It is also dependent on the location. I'm guessing that ground shipping is just not available to the specified destination.
I also use Shipping Director and have no issues with it. I have both USPS and UPS enabled and several options in each so that customers always at least see a few options.
Try making only UPS Active, and see if you get the same results. (If you get all the methods then, then you are probably excluding them in Shipping Director by using a Name Expression on your Option record.)