Reward points updation

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6 anni tempo fa
I have enabled reward points option. When a user get registered on my store he is getting the points. When a user purchased a product he get to know how much points he will earn but these points are not adding in his accounts.
0
6 anni tempo fa
ibrahim.khattana wrote:
I have enabled reward points option. When a user get registered on my store he is getting the points. When a user purchased a product he get to know how much points he will earn but these points are not adding in his accounts.


Hi Ibrahim,

Please go through this guide from nopCommerce documentation and make sure you configured it correctly. Kindly let us know if after configuring it's still not resolved.

Regards,

nopAccelerate
Pls up-vote the answer, if it helps you! :)

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1
6 anni tempo fa
All fields are available and i have fixed the values but reward points activation field is not available. Might be this is the reason. I am using 3.80 version.
0
6 anni tempo fa
All fields are available and i have fixed the values but reward points activation field is not available. Might be this is the reason. I am using 3.80 version.
0
6 anni tempo fa
ibrahim.khattana wrote:
All fields are available and i have fixed the values but reward points activation field is not available. Might be this is the reason. I am using 3.80 version.

here is a bropbox picture link https://www.dropbox.com/s/s39dx3z4vmzt543/rpQ.PNG?dl=0&m=
0
6 anni tempo fa
Hi,

All settings looks good. It should work. I'm not sure why its not working. Does the points are not visible on his profile on front-end? Did you checked on admin panel, customer profile page? If you see it there then it may be theme related issue.
Pls up-vote the answer, if it helps you! :)

nopAccelerate - Faster, Reliable & Scalable nopCommerce

http://www.nopAccelerate.com | http://www.xcellence-it.com | http://shop.xcellence-it.com

Need any professional assistance? Drop us your requirements on sales(at)nopaccelerate.com
0
6 anni tempo fa
ibrahim.khattana wrote:
When a user purchased a product he get to know how much points he will earn but these points are not adding in his accounts.

Hi,

Just a question - is order paid, and order has status of complete? Have you changed status manually or provide all steps including shipping?

Regards,
Tomasz
3
6 anni tempo fa
thank you it is working fine.
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This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.