Using SagePay Forms we've seen a number of instances where payment has failed and yet the customer received an order acknowledgement email. This leads to frustration as the customer waits for their goods but the order remains in pending.
If you are using redirection payment, this is a normal behaviour.
You can disable "Order Placed" e-mail in the Message Template, and keep "Order Completed" e-mail active. Like that users will only receive e-mails if payment is made. :)
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