Password Recovery Email is not delivered

Hello everyone.

I am using NopCommerve version 4.2. I made the email configuration and the test email is going right.

The problem is that the password recovery email is not delivered. When I want to receive a password recovery e-mail, the message "sent" appears on the screen but the e-mail is not forwarded. I am not receiving any error messages.

How can I solve this problem?

Best regards.

Note: The account I tried to send e-mail to is not an admin account.

Check the Message Queue.  Did the message get sent?
Sometimes, the 'test email' works, but the message does not get sent using the message queuing / send email task - check the System > Log for errors.

New York wrote:

Thank you for your answer.
I checked system errors. No errors exist. I still don't know what to do for email forwarding.

What settings do you have for Admin / System / Schedule Tasks / Send emails ?

Before I click the "run now" button, the columns of date were empty like others. Now mails have been forwarded. But it is not forwarding without clicking the "run now" button.

Is there anything in Log after clicking "Run Now"?

Admin >> System >> Log

Thank you.

SuperNopCommerce wrote:

No error does not appear.

Check again the System > Log...  Search Message field; first for mail, and then for task.

Check Configuration > Stores > Store URL  is same as your DNS URL, and Store URL has trailing /

otherwise task scheduler will not fire, and emails wont send

New York wrote:

I'm having this exact same issue. I tried to find a solution over on post #210863, but it's not quite the same issue, so maybe that was not the best post to try and seek help from, but then I saw this post.

Running the "Send emails" task did not work for me. The store URL does have a trailing / and everything seems to be working (registration notifications, contact us, order emails, etc.)

Here is the System Log error code after I tried re-queuing the password recovery email:

System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: <[email protected]> No such user here
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Nop.Services.Messages.EmailSender.SendEmail(EmailAccount emailAccount, String subject, String body, String fromAddress, String fromName, String toAddress, String toName, String replyTo, String replyToName, IEnumerable`1 bcc, IEnumerable`1 cc, String attachmentFilePath, String attachmentFileName, Int32 attachedDownloadId, IDictionary`2 headers) in C:\andrei\nopcommerce\sources\src\Libraries\Nop.Services\Messages\EmailSender.cs:line 153
   at Nop.Services.Messages.QueuedMessagesSendTask.Execute() in C:\andrei\nopcommerce\sources\src\Libraries\Nop.Services\Messages\QueuedMessagesSendTask.cs:line 69

Of course, I changed the email address in the above code to a fake one, but the actual email is in the system as a user.

What could be causing this issue?

Thanks!