what3words is an easy way to identify precise locations. It has divided the world into a grid of 3-meter squares and given each square a unique combination of three random words: a what3words address. This gives customers an easy way to communicate specific delivery locations so you and your partners can offer faster, more accurate, and highly reliable deliveries - anywhere in the world.


Improved customer satisfaction

It’s easy for people to say exactly where they want their packages – a safe location for contact-free delivery for example – and you can guarantee their orders find them first time every time.

More efficient operations

Your packages find their destination the first time every time, reducing churn, CO2 emissions, customer queries, redelivery attempts and the costs associated with them.

An ecosystem built by leading businesses

what3words is a global addressing standard available in 50+ languages. It is being used by thousands of businesses around the world to deliver faster, operate more efficiently, easily locate assets and improve customer experience.

A simple, flexible integration

You can add a what3words field at checkout using our plugin and wherever else you capture customer address information. The what3words address can then be passed to last-mile delivery partners.

How it works:

  1. Customers enter a what3words address at checkout.
  2. The what3words address is converted to GPS coordinates by the courier, ready to be used in delivery apps or navigation systems.
  3. The courier is directed to the exact delivery location.


Video & Callouts

How what3words is improving logistics, deliveries and e-commerce operations (YouTube video)

E-commerce home delivery with what3words address in countryside.jpg


Other links

E-commerce | what3words (E-commmerce business page)

E-commerce & delivery (Comms Hub, optional)