Admin "Refund" button for Paypal Standard - question

Hi,
I've noticed that there is a "Refund (offline)" button for PayPal Standard in NopCommerce. Clicking this button doesn't actually seem to refund the customer at all - it just changes it's status to "Refunded".   Is this the correct behaviour (I presume it is as the button says offline)? Or is there something I can configure to make this button actually refund the order?

Thanks,
Nick

I'm also noticed this. Now I have a customer who needs a refund, I've clicked that button to issue a refund however don't seems like it works. I don't understand if the refund will be initiated via NOP or I would have to manually refund my customer.

Please someone help us understand how this works in PP standard.

I believe the "(offline)" bit indicates that the button doesn't process the refund. You will have to manually process the refund with PayPal/your payment processor outside of NopCommerce. The button is there to mark the payment as refunded in NopCommerce for accurate record keeping.

entith wrote:

entith is absolutely right. So if you want to issue a refund, with Paypal Standard, you will have to do it from your Paypal Dashboard.

Generally you can see what operations are allowed by the payment plugin, by going to Admin -> Configuration -> Payment -> Payment Methods. You'll see there a list of all your installed payment plugins, and their capabilities - wether they support Capture, Refund, Void etc (from the nopCommerce admin). If a plugin does not support Refund, for example - the "Refund" button will not appear, only the "Refund (Offline)".

Regards