The nopCommerce team provides paid premium support services for developers and store owners who want to get professional support within 24 hours from nopCommerce core development team.
Find the details below:
|What is included?|
|Support from the core team|
|General questions |
Configuration, installation and upgrade questions, optimization, etc
|Development and customization questions|
|Bug fixing *|
|Custom code review|
|Support for third-party plugins and themes **|
|Underlying technologies (e.g. Windows, IIS, SQL Server)|
|Complex customization queries ***|
|Guaranteed response time|
|Bug fix warranty *|
|Permitted service requests (per contract term)|
|Support contact method|
|Service level window (SLW)|
* - nopCommerce agrees to resolve any bug identified by a current customer and identified as a bug by mutual agreement between the customer and an authorized nopCommerce representative. nopCommerce agrees to provide a fix which corrects or mitigates the behavior introduced by the bug within 5 business days from the date the bug is confirmed by mutual agreement. The fix may require the customer to upgrade to the latest nopCommerce version and may be provided as a patch, a manual update, or a full release at the discretion of nopCommerce.
** - all plugins and themes available on our marketplace.
*** - If you need some non-trivial customization or you are interested in a custom plugin, then request a quote or contact our solution partners to get started.