How to manage an e-commerce back office

Hi,

I would like to know if there are common practices / tutorials on how to manage a store / back office to manage orders, shipments, payments, etc.

For instance, customers are placing orders, the back-end admin, how would he/she handle an order? Steps involved? Actions involved?

Many thanks,
Bilal

Hi Bilal,

Please see the documentation:

Managing Orders: http://docs.nopcommerce.com/display/en/Orders


Managing Shipments: http://docs.nopcommerce.com/display/en/Shipments


Managing Customers: http://docs.nopcommerce.com/display/en/Customer+management

Thanks a lot :)

I will go through these links.

From a practical standpoint, here's how we've configured our system to work:

We use a plugin called Shipping Easy Connector which automatically sends every completed order to ShippingEasy, which is a service which allows us to generate shipping labels and packing slips while getting discounted shipper rates.

Each morning our fulfillment staff logs in to our account at www.ShippingEasy.com.
They box up the products and create a shipment/print a packing slip and label for each order from the previous day.

When they print the label and mark the order as shipped at shippingeasy, the status and tracking number are automatically sent back to our nopCommerce site and the shippingstatus of the orders are marked as "Shipped"..which triggers the ShipmentSent.CustomerNotification message template for each one...and includes the tracking number.

We also use a plugin which checks the delivery status of every order on a schedule with the shipper websites and updates the order's shipping status as "Delivered". It also inserts the actual time of delivery and into the shipment record in nop which is very helpful when customers complain about a shipment taking too long to arrive...we know the truth.
https://www.nopcommerce.com/p/2113/checking-delivery-status-usps-ups-fedex-etc.aspx

For warehouse inventory management, I created a stand-alone ASP page which connects to the database and displays all products and variants and allows my staff to update re-order levels and stock quantities when our suppliers deliver to us
screenshot:
http://www.awesomescreenshot.com/showImage?img_id=1670075