I have setup my Fed Ex Dev Shipping account and am currently testing with my site but when I am at the Shipping page of my shopping cart I can see the Fed Ex options (below) but they do not contain dollar amounts. Am I missing something or did I not configure my site properly? All of the products in my store have weights defined but do not have length, height, width defined.
FIRST OVERNIGHT ($0.00)
PRIORITY OVERNIGHT ($0.00)
STANDARD OVERNIGHT ($0.00)
FEDEX 2 DAY ($0.00)
FEDEX EXPRESS SAVER ($0.00)
GROUND HOME DELIVERY ($0.00)
Your help and support is appreciated.
Fed Ex Shipping - Zero Dollar Amounts
- 13
- 65
- 10/2/2009
- United States
So I just got off the phone with FedEx and they were able to see my transaction requests on their end and could confirm that pricing was being returned to my site. The also provided me with the SOAP rate request that they had on file. I can email it to you if you would like to see the results to see if anything has changed on the FedEx side.
I guess the question is, does anyone have FedEx shipments working on their site and if so did you have to do anything special to get it to work. Could there be an issue with version 1.50 and the FedEx module where the wrong fields are being mapped to the page?
Again thanks for your help
I guess the question is, does anyone have FedEx shipments working on their site and if so did you have to do anything special to get it to work. Could there be an issue with version 1.50 and the FedEx module where the wrong fields are being mapped to the page?
Again thanks for your help
- 714
- 9597
- 8/12/2009
- United States
Fiorina81 wrote:
The FedEx shipping module only needs the key, password, account number, and meter numbers to retrieve rates (update the default state and zip for more accurate rates). Test and production keys both work to retrieve rates.
You probably have a either a shipping discount applied to the store or "Free Shipping over X" is checked (with a low 'X' value) in shipping settings. These can cause all shipping options to be free (even FedEx).
For the shipping discount, check in Administration > Promotions > Discounts for discounts where discount type is "Assigned to Shipping". If the percentage or dollar amount is high enough, it can cause all the shipping options to be zero. If there is no required discount code then it will automatically be applied to every order. You can check "Requires coupon code:" and enter a code to keep the discount, but have it only applied when the correct code is entered.
Check the "Free Shipping over X" in Administration > Configuration > Shipping > Shipping Settings. If it is checked and "Value of 'X'" is lower than the order amount, then you will have free shipping for all shipping options.
Also, you will need to enter dimensions for your products if you want to get more accurate rates. If you have the dimensions set to 0, then the FedEx shipping module sets the height, width, and length to 1 inch. I say more accurate because there is a flaw in the way the shipping package dimensions are calculated when you have multiple products in an order. This flaw also exists in the USPS and UPS modules.
.
So I just got off the phone with FedEx and they were able to see my transaction requests on their end and could confirm that pricing was being returned to my site. The also provided me with the SOAP rate request that they had on file. I can email it to you if you would like to see the results to see if anything has changed on the FedEx side.
I guess the question is, does anyone have FedEx shipments working on their site and if so did you have to do anything special to get it to work. Could there be an issue with version 1.50 and the FedEx module where the wrong fields are being mapped to the page?
Again thanks for your help
I guess the question is, does anyone have FedEx shipments working on their site and if so did you have to do anything special to get it to work. Could there be an issue with version 1.50 and the FedEx module where the wrong fields are being mapped to the page?
Again thanks for your help
The FedEx shipping module only needs the key, password, account number, and meter numbers to retrieve rates (update the default state and zip for more accurate rates). Test and production keys both work to retrieve rates.
You probably have a either a shipping discount applied to the store or "Free Shipping over X" is checked (with a low 'X' value) in shipping settings. These can cause all shipping options to be free (even FedEx).
For the shipping discount, check in Administration > Promotions > Discounts for discounts where discount type is "Assigned to Shipping". If the percentage or dollar amount is high enough, it can cause all the shipping options to be zero. If there is no required discount code then it will automatically be applied to every order. You can check "Requires coupon code:" and enter a code to keep the discount, but have it only applied when the correct code is entered.
Check the "Free Shipping over X" in Administration > Configuration > Shipping > Shipping Settings. If it is checked and "Value of 'X'" is lower than the order amount, then you will have free shipping for all shipping options.
Also, you will need to enter dimensions for your products if you want to get more accurate rates. If you have the dimensions set to 0, then the FedEx shipping module sets the height, width, and length to 1 inch. I say more accurate because there is a flaw in the way the shipping package dimensions are calculated when you have multiple products in an order. This flaw also exists in the USPS and UPS modules.
.
- 13
- 65
- 10/2/2009
- United States
Thanks for the reply MB.
I checked for any discounts as suggested and I do not have any setup. To verify I checked the database and the Nop_Discounts table had 0 records. I did have products defined with weight only so I went ahead and updated the Length, Height, Width with values but I am still seeing $0.00 for shipping charges.
In Shipping Settings, I do not have 'Free Shipping over X' checked.
I checked my Nop_Products and IsShipEnabled=True and IsFreeShipping=False.
In Shipping Rate Computation Methods, Free Shipping is not active. The only active method is FedEx.
I can't think of any where else I would have free shipping enabled.
I checked for any discounts as suggested and I do not have any setup. To verify I checked the database and the Nop_Discounts table had 0 records. I did have products defined with weight only so I went ahead and updated the Length, Height, Width with values but I am still seeing $0.00 for shipping charges.
In Shipping Settings, I do not have 'Free Shipping over X' checked.
I checked my Nop_Products and IsShipEnabled=True and IsFreeShipping=False.
In Shipping Rate Computation Methods, Free Shipping is not active. The only active method is FedEx.
I can't think of any where else I would have free shipping enabled.
- 714
- 9597
- 8/12/2009
- United States
Fiorina81 wrote:
Does the customer's role have free shipping enabled (Administration > Customers > Customer Roles)? The built in customer role "Favorite Customers" has free shipping enabled by default. If the customer has this role or another role with free shipping applied to their account, then they will have free shipping.
You can see the customer's role in Administration > Customers > Manage Customers > (search for customer) > (edit) Customer Details > Customer Role tab.
.
Thanks for the reply MB.
I checked for any discounts as suggested and I do not have any setup. To verify I checked the database and the Nop_Discounts table had 0 records. I did have products defined with weight only so I went ahead and updated the Length, Height, Width with values but I am still seeing $0.00 for shipping charges.
In Shipping Settings, I do not have 'Free Shipping over X' checked.
I checked my Nop_Products and IsShipEnabled=True and IsFreeShipping=False.
In Shipping Rate Computation Methods, Free Shipping is not active. The only active method is FedEx.
I can't think of any where else I would have free shipping enabled.
I checked for any discounts as suggested and I do not have any setup. To verify I checked the database and the Nop_Discounts table had 0 records. I did have products defined with weight only so I went ahead and updated the Length, Height, Width with values but I am still seeing $0.00 for shipping charges.
In Shipping Settings, I do not have 'Free Shipping over X' checked.
I checked my Nop_Products and IsShipEnabled=True and IsFreeShipping=False.
In Shipping Rate Computation Methods, Free Shipping is not active. The only active method is FedEx.
I can't think of any where else I would have free shipping enabled.
Does the customer's role have free shipping enabled (Administration > Customers > Customer Roles)? The built in customer role "Favorite Customers" has free shipping enabled by default. If the customer has this role or another role with free shipping applied to their account, then they will have free shipping.
You can see the customer's role in Administration > Customers > Manage Customers > (search for customer) > (edit) Customer Details > Customer Role tab.
.
- 13
- 65
- 10/2/2009
- United States
mb wrote:
Does the customer's role have free shipping enabled (Administration > Customers > Customer Roles)? The built in customer role "Favorite Customers" has free shipping enabled by default. If the customer has this role or another role with free shipping applied to their account, then they will have free shipping.
You can see the customer's role in Administration > Customers > Manage Customers > (search for customer) > (edit) Customer Details > Customer Role tab.
That did it. WOW I am so happy right now and would have never thought to look there. Thank you so much for all of your help.
Does the customer's role have free shipping enabled (Administration > Customers > Customer Roles)? The built in customer role "Favorite Customers" has free shipping enabled by default. If the customer has this role or another role with free shipping applied to their account, then they will have free shipping.
You can see the customer's role in Administration > Customers > Manage Customers > (search for customer) > (edit) Customer Details > Customer Role tab.
That did it. WOW I am so happy right now and would have never thought to look there. Thank you so much for all of your help.