Internal Error occured

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.
5 years ago
Please Help!
I wanted to install plugin Shopping Cart(Seven Spikes) from admin area. After pressing install button in a couple of minutes I got this error:
We're sorry, an internal error occurred.

Our supporting staff has been notified of this error and will address the issue shortly.

We apologize for the inconvenience.

Please try clicking your browsers 'back' button or try reloading the home page.

If you continue to receive this message, please try again in a little while.

Thank you for your patience.

Cannot neither go back on a home page nor admin area.
What should I do?
HElp Please
5 years ago
Go to App_Data folder
Edit InstalledPlugin file and remove plugin name from list which you last installed (as you say SevenSpike's Shoping cart plugin) and reload site.

once your site start than check log message and also report to nopTemplate team if it related to them plugin.
5 years ago
slvmlnkv wrote:
...

Please try clicking your browsers 'back' button or try reloading the home page.

...


Can you check the log at Administration> System > Log? This might show an entry about the error.
5 years ago
slvmlnkv wrote:


Cannot neither go back on a home page nor admin area.
What should I do?
HElp Please


Dear Anshul,
As he said, he not able to access admin panel. So he need to remove plugin system name from pluginInstall file.

Also please check in log table if you have database right.
Log message will help to figure out what is exactly issue.

Thank You
5 years ago
SOLVED in 3 steps:

    1 - Updated web.config to track error
    2 - Removed plugin name from Settings.txt in App Data bfolder
    3 - Uninstalled the plugin completely through admin area;

Thx a lot
5 years ago
Please see the second point at http://docs.nopcommerce.com/display/en/FAQ

I would also recommend to contact nop-templates to get support about this plugin
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.