nopCommerce premium support services

Get dedicated support from the nopCommerce team

nopCommerce premium support services

Premium support services (3 months support period)

One-time fee $499.00

Premium support services (1 year support period)

One-time fee $999.00

The nopCommerce team provides paid premium support services for developers and store owners who want to get professional support within 24 hours from nopCommerce core development team.

Find the details below:

What is included?
Support from the core team
General questions
Configuration, installation and upgrade questions, optimization, etc
Development and customization questions
Bug fixing *
Architectural advising
Custom code review
Support for third-party plugins and themes **
Underlying technologies (e.g. Windows, IIS, SQL Server)
Complex customization queries ***
General Terms
Support period 3 months or 1 year
Guaranteed response time 24 hours (1 business day)
Bug fix warranty * 5 business days
Permitted service requests (per contract term) unlimited
Languages English
Support contact method Internal ticket system
Service level window (SLW) Monday-Friday
Excluding holidays
Covered versions nopCommerce 4.00 and above

* - nopCommerce agrees to resolve any bug identified by a current customer and identified as a bug by mutual agreement between the customer and an authorized nopCommerce representative. nopCommerce agrees to provide a fix which corrects or mitigates the behavior introduced by the bug within 5 business days from the date the bug is confirmed by mutual agreement. The fix may require the customer to upgrade to the latest nopCommerce version and may be provided as a patch, a manual update, or a full release at the discretion of nopCommerce.

** - all plugins and themes available on our marketplace.

*** - If you need some non-trivial customization or you are interested in a custom plugin, then request a quote or contact our solution partners to get started.

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