Shipping (UPS (United Parcel Service)). Error while getting UPS rates One or more errors occurred. (An exception has been raised as a result of client data. Hard error: All package dimensions are required and each must be greater than 0 for package 1.)
Product details
Weight 378.0000 lb(s) Length 25.0000 inch(es) Width 53.0000 inch(es) Height 40.0000inch(es) Free shipping not checked Ship separately not checked
We have a client who just started getting this error, so UPS must have changed something. We'll be looking into shortly, so in meantime - On the UPS configuration page, there is an option for Tracing. Select it, test, and then check the System > Log to see the detailed message. Post it here (but remove any userids, account #s, passwords)
We have a client who just started getting this error, so UPS must have changed something. We'll be looking into shortly, so in meantime - On the UPS configuration page, there is an option for Tracing. Select it, test, and then check the System > Log to see the detailed message. Post it here (but remove any userids, account #s, passwords)
(are you using any 3rd party shipping plugins? )
I just tested on a clean default install of nopcommerce 4.2 and still getting same error as mentioned above...
On the UPS plugin configuration page, what is your "Packing type"? It should be set to "Pack by one item per package" when using Shipping Director's Packing.
When changing package type to "Pack by one item per package"
The following error appears
Error while getting UPS rates One or more errors occurred. (An exception has been raised as a result of client data. Hard error: The maximum per package weight for the selected service from the selected country or territory is 150.00 pounds.)
@Jackluv Would you be more specific about "the problem"? If you are referring to a single item > 150 lbs, then that's just the way UPS is. Normal UPS won't delver packages > 150 lbs. You need to use some type of freight.