Shipping Cost always Zero

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13 years ago
I am trying to setup UPS for rate computation but I cannot even get Fixed rate shipping to work.

Under “shipping methods” all checkboxes are unchecked so that we can ship to any country for testing purposes.  I went to "shipping rate computation method" and set UPS as the only active method.  I called up UPS and obtained my access key, login and password and entered them in the appropriate textboxes.  Then I made sure that an item does not have free shipping and has a weight and dimensions entered that I placed in the shopping cart.  After checking out and reached shipping, I am given multiple options; ground, 3 day, next day, etc.  They all have zero prices.  Is there something that I am missing?  The same thing happens on the development server and production server.

Thank you in advance.
13 years ago
After further testing I have found that installing the "Sample Database" during installation the shipping charge/cost works.  It shows "Shipping: Calculated during checkout" on the checkout page after you add a product to the shopping cart.  It does not show this in the non-sample database installation it just shows "Shipping: $0.00 (USD)".  I matched settings in the working version with the non-working version for: Shipping Settings, Shipping Methods, and Rate Computation Methods including the "Best Receipes" product.  At this point I do not know what to do.  I want to avoid installing the sample database into my production website.


I am not able to charge shipping with any method; Fixed rate, by weight, by total.
13 years ago
BlaisePascal wrote:
I am trying to setup UPS for rate computation but I cannot even get Fixed rate shipping to work.

Under “shipping methods” all checkboxes are unchecked so that we can ship to any country for testing purposes.  I went to "shipping rate computation method" and set UPS as the only active method.  I called up UPS and obtained my access key, login and password and entered them in the appropriate textboxes.  Then I made sure that an item does not have free shipping and has a weight and dimensions entered that I placed in the shopping cart.  After checking out and reached shipping, I am given multiple options; ground, 3 day, next day, etc.  They all have zero prices.  Is there something that I am missing?  The same thing happens on the development server and production server.

Thank you in advance.

Several configuration options could cause you to always have free shipping: shipping discount of 100%, "Free Shipping over X" set to a larger value than the order total, and customer roles (with "Free shipping" checked).

See the following topic for more information:
https://www.nopcommerce.com/boards/t/4695/fed-ex-shipping-zero-dollar-amounts.aspx

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13 years ago
The problem was my account was a "favorite customer" and by default they have free shipping.  Once I removed the free shipping from the role it worked.  THANK YOU VERY MUCH!!
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.