Refund order still shows Pending Status?

Posted: July 15, 2019 at 1:25 PM Quote #242526
Hi,

A customer paid for an order by PayPal.  The Order Status is Pending and Marked as Paid.  Customer requests a refund before item ships. When I click on Refund button, the Order Status is still Pending.  Also, the refund is pending for 3 days on the merchant account.  Will the Order Status automatically change to Canceled when the refund is complete by the merchant account, or will I have to manually change the order status to Canceled?

Just wondering.  I've been manually changing the status to canceled when a customer requests a refund to cancel an order.

-Fred
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Posted: July 16, 2019 at 12:20 AM Quote #242537
As far as I know, you need to manually cancel the order. :)


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