Chargeback Discussion
MVP
- 741
- 8309
- 9/14/2010
- United States
If a customer uses a fraudulant credit card, what is the process normally taken by the store owner within the nopCommerce Admin? What we have done was just cancel the order and add order notes. It seems like there should be a cancel reason or some way to denote the order was canceled due to a fraudelant card so the owner can search for all fraudelant orders (this should be rare, but does occur). What is the best way to handle this? I believe this sounds like a new feature.
MVP
Silver Solution Partner
- 5236
- 49495
- 10/4/2010
- Mexico
breakskater wrote:
Another option would be to inclue in search the text contained in notes. Thus if you use standard words/texts such as "fraudulent" "inventory" "changed mind" "damaged", etc. you could have more flexibility in searches and cancel reasons.
It seems like there should be a cancel reason or some way to denote the order was canceled due to a fraudelant card so the owner can search for all fraudelant orders (this should be rare, but does occur). What is the best way to handle this?
Another option would be to inclue in search the text contained in notes. Thus if you use standard words/texts such as "fraudulent" "inventory" "changed mind" "damaged", etc. you could have more flexibility in searches and cancel reasons.
Team Member
- 16627
- 156020
- 10/22/2008
- Armenia
eadameg wrote:
Thanks. Please vote here
Another option would be to inclue in search the text contained in notes. Thus if you use standard words/texts such as "fraudulent" "inventory" "changed mind" "damaged", etc. you could have more flexibility in searches and cancel reasons.
Thanks. Please vote here