Shopping cart empty at checkout

Have some customers complaining that at checkout were they enter the payment info and after that gets a message that the shopping cart is empty, but they have items in the cart. Nop 2.65

Another customer added 10 of the same items, tried to check out, but the cart takes him back to 1 item.

They call and I do the order on my pc, online in the store like the customer would do, and it works first time.

Loosing customers here, what is going on ?

Thanks for any help

Kenny

i have the same issue.

not all customer got it .  
when there are two auth cookie in user's IE , it would happend. one cookie is for www.domain.com,the other is for domain.com.
clear the cookies it works fine.

sumtec wrote:

Hi,

Yes exact same issue happened to our website nop 2.70

In my case, correct cookie was www.domain.com. but domain.com appears to be long lived one than www.domain.com. so this was causing headache.

We can not ask customer to clear cookies every time, since may customer wont call us and tell about this issue.

So i re-named the cookie from nop.customer to a different name under WebWorkContext Class. So this will ignore old Cookies and force to use new once.

Even better if you could add it into admin config settings. So you can easily change in future too.

Hi all,

I am facing a similar kind of issue. This problem just started in last 2 days.

when customers ad product to cart, it disappear once customer click on confirm button and this message start appearing

"The path is not of a legal form."

I can see the order in admin area means order is placed but customer cannot see the finish order sign or page.

Can some one help me. my website is www.shop.call131.com

Thanks

I am really sorry, the problem is solved, it was a very silly mistake.

I checked "disable order complete page" by mistake.

Sorry everyone once again.

Thanks