Campaign/Newsletter Images not displaying on GMail?

This is still an issue.... No pictures when sending out newsletter.
When will it be fixed?

Not sure if this is relevant but I was having this issue where I had uploaded an image in the editor to a folder called Site Images. In the source of the email the url had this as site+images but the url in a browser to this image was site%20iamges. I took out the space and the image appear. Also needed to fully qualify the URL with the domain etc.

Hope this helps.

asilentnoize wrote:

hi, I get exactly the same problem.
Did you figure it out?
I am using v3.80 and I have been working on this issue for many hours.

a.m. wrote:

Hi, I am using Nopcommerce V3.80 and still i am having issue of image not showing in the email.

For image source,

1. I tried uploading image using image insert option in fckeditor. The path of image:

/Content/Images/uploaded/Head_Size_For_Email_template.png 

I tried giving path like this :

<img src="http://www.mysiteurl.com/Plugins/Misc.OrderDetail/Content/images/my_image.png" alt="image" width="321" height="108" />

but When I open the email in the Gmail, I only see alt text and no image.
from console, i got the following url :

https://ci5.googleusercontent.com/proxy/Nbjy9AuUsgowx2JBBcpqtGTxZPUFQ3kFdHuUX3jDAm-kC38kNtTPZXr9SiOrTYIx92LiKmRplMRCcB_AkQIY10r4N5sxykT4Y4MwxGJfC1EZK6cFGGskJT0ll41XJyRlW3ib5XjY2-jr5pv9cruO16MPb8kA=s0-d-e1-ft#http://www.mysiteurl.com/Plugins/Misc.OrderDetail/Content/images/my_image.png

Please tell me what I am doing wrong here?

I am working on v3.8 and still have the same problem.

Please help.

vkotecha91 wrote:

Just a guess...you have a strange path for images that are to be viewed by remote clients.

Are you certain that you have (or even really want) to allow IUSR to have access to files within this folder?
I would suggest that you have your public images in a public folder with correct permissions:
/content/images/wheverfolderyouwanttocreate

OK, I read in one thread that someone said not to post this issue because it has already been addressed, last time I saw it was 2017 with version 3.8. I am on version 4.1 and I am still having the issue of creating a newsletter in campaign in the promotions section and when I test it with multiple browsers, same issue, i get this message in a box in the test email where the picture should be...."The linked message cannot be displayed, The file may have been removed, renamed or deleted, verify that the link points to the correct file and location". I then went into the Tools - <Source Code>, and tried changing the string to this as suggested in previous posts to no avail....

<p><img src="http://www.firstcoastmedicalsupply.com/content/Best Way to Take CBD.jpg" alt="" width="793" height="309" /></p>

So, has this or has this not been fixed? This is major marketing tool that I want to use in the newsletter and MUST include a picture if someone is going to really notice it.

Any help would be appreciated.

But, going to this URL

   http://www.firstcoastmedicalsupply.com/content/Best%20Way%20to%20Take%20CBD.jpg

returns "page can’t be found", so where is that URL of jpg even coming from?

Thanks for the reply Karma,

Version 4.1

It is supposed to be coming from Roxy Fileman where the file is stored and drawn from:

file name: /images/uploaded/Best Way to Take CBD.jpg

But one of the forum responses said NOT to put /images/uploaded/Best Way to Take CBD.jpg in the source code, it should be replaced with the string I attached to my post...

<p><img src="http://www.firstcoastmedicalsupply.com/content/Best Way to Take CBD.jpg" alt="" width="793" height="309" /></p>
Which does not work.

Without changing it, the string in the source code tool:

<p><img src="/images/uploaded/Best Way to Take CBD.jpg" alt="" width="1088" height="424" /></p>

But this sends no image with the eMail either.

Thanks for the help if you come up with a "CURE"

Your image url should be https://www.firstcoastmedicalsupply.com/images/uploaded/Best%20Way%20to%20Take%20CBD.jpg

Just prepend store url to image path.