Known problem with Shipping director and Klarna Checkout?

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10 years ago
We have are trying to combine the plugins Shipping Director and Klarna Checkout, a Swedish payment plugin but we get a problem with the tax calculation.

We get this message:
Could not initiate the KlarnaCheckout payment process: Bad format: rate

We asked Klarna about it and they say it means the tax is put to an unreasonably high level.

The Klarna plugin works fine together with other tax plugins.
Shipping Director works fine with other payment plugins, it is just when we try to use them together we get this message and we need both plugins to work.

Anyone else experiencing any problems with this?
10 years ago
It seems very odd that the tax rate would be affected by Shipping Director.  I Googled, and see that OpenCart had an issue with "bad format", and it was fixed (although I don't know how):
http://forum.opencart.com/viewtopic.php?f=113&t=113391
http://www.opencarto.com/payment-gateways/klarna-checkout-2.html

Are you charging tax on the shipping?
10 years ago
Yes, I'm charging tax on the shipping with 25% and it should be included in the tax I've written in Shipping Director.
Do I need to put a value for that in Shipping Director?
I thought it was enough to set that under Configuration > Settings > Tax settings > Shipping is taxable, Shipping price includes tax and choose a Shipping tax class (which I've called 25% and set the rate to 25 under Tax > Tax providers > Fixed Tax Rate Provider)

I use Nopcommerce version 3.3.
10 years ago
Would you contact us at support @ noptools.com?
Export your Shipping Director configuration, and email it to us.
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.