Shipping Charges are not Applied

11 years ago
Hello Support,
Although I have configured various shipping charges both in terms of percentage and amount for all shipping methods, when I try buing a product the shipping rates do not apply. I checked if the product has free shipping enabled but that is also not the case. The shipping rates for all options i.e. Shipping by Order Total, Shipping by Order Weight etc. is always zero. Couuld you assist me in tracking the issue. I am using version 1.10 of the framework

Regards and Thanks!
Pankaj Kumar
11 years ago
Pankaj, have you selected default shipping rate computation mathod? The shipping rate computation methods are controlled via admin area. Go to Shipping, then Shipping rate computation methods. Click required radio button from the grid.
11 years ago
Yes I have configured the default shipping computation method as : Shipping by Order Total. Earlier it was defaulted to: Free Shipping. It still does not work.
11 years ago
Does your order subtotal value meet the shipping ranges that you have configured?

P.S. Everything works well
11 years ago
Yes it does. The configuration is that for orders between 0 - 1000 it should charge 10% and between 1001 - 10000 it should charge 5% as shipping charges for all shipping methods.
11 years ago
I guess that shipping value was cached (caching required for real-time shipping rates). Try to update your shopping cart or click "Checkout button". Cache will be reseted.
2 years ago
a.m. wrote:
Does your order subtotal value meet the shipping ranges that you have configured?

P.S. Everything works well


hello sir,
i am using nopcommerce 3.8 version
Under shipping configuration, I have chosen fixed rate shipping method
Under manage  shipping method have defined 1 value as Delivery with rate as 10
But on checkout page shipping value is shown as $5.50
Not able to figure out why value is different?
sir tell me from where i can change this.
2 years ago
Are you using multiple currencies?
Do you have any shipping Discounts configured?
2 years ago
New York wrote:
Are you using multiple currencies?
Do you have any shipping Discounts configured?


no sir am using only singapoore doller currency.
and tell me from where i can check for shipping discount in 3.8?
2 years ago
In Admin > Promotions > Discounts. Do any have a discount that uses Discount Type of 'Assigned to shipping'?