When a visitor subscribes to my webshop's newsletter, he/she doesn't receive a confimation email

When a visitor subscribes to the newsletter, he/she doesn't receive a confirmation email.

I can see in the message queue that the system tries to send a confirmation email, but it fails.

I also successfully added a system email.


Why does this happen and what is the solution for this problem?

Hi,

Please go to Administration -> Content Management -> Message templates
Find: NewsLetterSubscription.ActivationMessage and NewsLetterSubscription.DeactivationMessage - please check is Active

Regards
Krzysztof

Both options already were activated

In System > Log

I found this message:

Error  Error sending e-mail. Mailbox unavailable. The server response was: <[email protected]> No such user here

Does it happen with all your customers or only with particular email addresses?
Also try to send test email here: admin area -> Configuration -> Email accounts -> Edit -> Send Test Email block.
Does it work?

Mariann,
I'm also having problems with sending emails. They are stuck in message queue and I try all the tricks mention here and elsewhere on this forum but no cigar.
Send test email is not working!!!
There must be some miscommunication with host email server.....

interborder wrote:

If Sent Test email is not working it means that your email configuration has issue.

Please contact the email server guys and get the proper SMTP details from them and when test email sent started working it will fix all email sending issue and it will start sending all pending email from message queue

Problem solved for Nop 3.8
configuration was the issue and careful procedure outlined here is important:

https://www.nopcommerce.com/boards/t/37483/email-not-working.aspx?p=3#181079