Is there a way to view online activity in real-time? I'd like to be able to see how far customers are getting in the order process and if they ditch at some point.
Go to admin section > Customers > Online Customers
You will see this option > Module enabled: CHECK THIS OPTION
Now SAVE changes
Now you will be able to see online activity along with the url where exactly your customers are on your website. In addition to that you will be able to see lot of other things like : Their IP Address, location, entry time, last visit time etc.