Hello, This morning I started receiving an error that says "UPS Service is currently unavailable, try again later. The 'br' start tag on line 8 position 21 does not match the end tag of 'H2'. Line 9, position 3." when I reach the shipping method step of the checkout process. I haven't been able to figure out if it's a problem on my end or if UPS is having internal issues. Nobody has been able to place an order for several hours on my website and I'm anxious to get this fixed. Can someone please advise me on what I should look at?
I solved the issue. It seems that UPS changed the request URL and I was using an old one. After I changed it to reflect the change I'm now receiving shipping rates again. Thank you to anyone who took the time to look into this.
Forgot to answer your next question. I changed the URL to https://onlinetools.ups.com/ups.app/xml/Rate. The only difference between this URL and the last was that the "onlinetools" subdomain was added. Before I just had "www" in its place.
Tim, thank you so much for posting the solution! This happened to our website yesterday and for the life of me I could not figure out what the issue was. I updated the URL as you posted and we are up and running again
Okay, a big thank you for this! This saved me so much trouble at work as when I got back from lunch everything in shipping just looked broken on the shipping options page. I figured out it was the UPS plugin but no idea why it had gone wrong and assumed it was because we where using NopCommerce 3.40. I have since told management we need to upgrade.
