First time poster.
Yes, I've had the displeasure of being an Arvixe customer it's a relief that I'm not the only one and others have had similar experiences.
The lack of support has been quite bad. The thing is if the customer service was of any decent quality than the system might have been tolerable. Might have been.
The system status page is a joke and hardly gets updated accurately. I'm sure there's something in the FCC guidelines about being transparent. The 99.6% guaranteed up time is very misleading. The survey results haven't been updated since 16 Oct 2015 which tells you a lot. All the signs are there.
Yes, they were good and recommended via nopCommence (and Microsoft) but that was then.
Looking at alternatives and have seen a post on another thread which looks promising.